Objective
To oversee and drive spa treatment and service sales, while implementing effective strategies to meet performance and revenue goals.
Key Responsibilities
Supervise daily spa operations, ensuring service quality, cleanliness, and proper maintenance standards
Coordinate with department heads to uphold operational excellence
Manage financial targets, control costs, and prepare revenue and expense reports
Implement and update spa operating procedures, policies, and training manuals
Support and train spa therapists and reception staff, addressing queries and identifying training needs
Develop therapists’ shift schedules and assist with appointment bookings
Contribute to the development and revision of the spa menu
Monitor and respond to client feedback professionally
Drive retail and service sales through strong customer engagement
Requirements
Fluent in English (written and spoken); a second language is a plus
Minimum 2 years’ experience in a spa supervisory or sales-related role, preferably in an international-standard spa
High school diploma or sales certification
Strong interpersonal and communication skills
Willingness to work shifts, including evenings and weekends
Preferred Skills
Proven business acumen
Spa or hospitality operations management
Financial reporting
Human resource and team leadership
Sales and retail strategy
Customer relationship management
Marketing and public relations exposure
Intermediate to advanced computer literacy
Professional business writing skills
Personality Traits
Clear and articulate communicator
Self-motivated and enthusiastic
Personable and empathetic
Sales-oriented with a professional appearance and demeanor
⚠️ PLEASE READ BEFORE APPLYING:
- Remuneration: The displayed annual salary is an On-Target Earnings (OTE) figure, which includes estimated bonuses and commissions.
- Salary Structure: Our base salary structure is standardized. Progression within this structure is based on seniority, defined by tenure, and includes an annual bonus increment awarded for each completed year of service.
- OTE Variation: The OTE is subject to variation based on the specific branch and monthly targets due to differing bonus and commission potentials.
- Salary Expectations: We do not solicit salary expectations from applicants during the recruitment process.
- Candidate Suitability: Candidates for whom the published OTE range, considering branch-specific variable components, does not align with their financial requirements are advised not to proceed with an application.
- CV Requirements: Applications submitted with CVs that do not include a photograph, or that are otherwise incomplete, will not be processed and will be eliminated from consideration.